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Refund Policy

Last updated: July 2026

30-Day Money Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your Loculia glasses, you can return them within 30 days of delivery for a full refund.

Return Eligibility

To be eligible for a return, your item must be:

  • Within 30 days of the original delivery date
  • In its original condition, unworn and undamaged
  • In the original packaging with all accessories included
  • Accompanied by proof of purchase (order confirmation email)

How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at Loculiaco@gmail.com with your order number and reason for return
  2. Wait for our team to respond with return instructions and a return shipping label
  3. Pack your glasses securely in the original packaging
  4. Ship the item using the provided return label

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you'd like to exchange your glasses for a different frame (for example, switching from The Noir to The Rosso), please contact us at Loculiaco@gmail.com. We'll be happy to assist you with the exchange process.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at Loculiaco@gmail.com with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

  • Items purchased more than 30 days ago
  • Items that have been worn, damaged, or altered
  • Items without original packaging or accessories
  • Gift cards or promotional items

Shipping Costs

For standard returns within the 30-day window, Australian return shipping is easy and covered by Loculia. International return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out:

Email: Loculiaco@gmail.com